Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to your cargo tracking history, registered properties, and all account data. Please make sure you want to proceed before submitting a request.
To request deletion of your UNEx Logistics account, contact our support team using any of the methods below. Include your registered phone number so we can identify your account.
The following data will be permanently deleted when your account deletion request is processed:
| Data Type | Action |
|---|---|
| Account profile (name, phone number) | Deleted |
| Password hash and authentication data | Deleted |
| Pending OTPs and verification codes | Deleted |
| Session and device data | Deleted |
| Cargo and shipment records | May be retained* |
| Payment records | May be retained* |
| Audit logs | May be retained* |
* Certain records may be retained where required for legal, financial accountability, dispute resolution, fraud prevention, or regulatory compliance purposes. Retained records will be anonymized where possible.
If you wish to delete specific data without deleting your full account — for example, removing a registered property or updating your contact details — please contact our support team with the specific request. We will assist you in managing your data appropriately.
If you have any questions about account deletion, data handling, or your privacy rights under UNEx Logistics, please review our Privacy Policy or contact our support team directly.